Shipping Policy

Thank you for shopping at riderscoot.shop. Below are the terms and conditions that constitute our UK Shipping Policy.

1. Domestic Shipping & Processing Times

We deliver exclusively within the United Kingdom.

  • Order Processing Time: All orders are processed and dispatched within 1–2 business days (Monday to Friday, excluding UK holidays).
  • Shipping Cost: FREE Standard Shipping on all UK orders. There are no hidden delivery fees or minimum order thresholds required.
Shipping MethodEstimated Delivery TimeShipping Cost
Standard UK Delivery3–5 business daysFREE

Note: Deliveries to remote areas (including the Scottish Highlands & Islands, Northern Ireland, Isle of Man, and Channel Islands) may require an additional 1–2 working days in transit.

2. Delivery & Signature Requirements

  • Order Tracking: Once your order has dispatched, you will receive a confirmation email containing your tracking number so you can monitor your delivery progress.
  • Signature/Proof of Delivery: Due to the value and size of our scooters and equipment, a signature or photo proof of delivery may be required upon receipt.
  • Missed Deliveries: If no one is available to receive the package, the carrier will leave a calling card or initiate a redelivery attempt according to their standard procedure.

3. UK Only Policy (No International Shipping)

We currently do not ship internationally or accept orders for delivery addresses outside Great Britain and Northern Ireland.

4. Damaged or Delayed Shipments

  • Damaged Packages: Please inspect your order upon delivery. If your item arrives damaged during transit, retain all original packaging and contact us within 48 hours at contact@riderscoot.shop with photos of the package and damage.
  • Delivery Delays: If your order has not arrived within 7 business days of receiving your dispatch confirmation, please contact our support team so we can investigate with the carrier.

5. Cancellations & Returns

Under UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your items.

For full details on how to return an item, please read our [Refund & Returns Policy].

6. Contact Us

If you have any questions regarding your delivery, feel free to reach out to our team:

Shopping Cart