Privacy Policy

Last Updated: October 27, 2026

At riderscoot.shop (“we”, “us”, “our”), we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit or make a purchase from https://riderscoot.shop (the “Site”).

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller Contact Information

For the purposes of the UK GDPR, RiderScoot is the Data Controller responsible for your personal data.

If you have any questions about this Privacy Policy or wish to exercise your legal privacy rights, please contact us:

2. Personal Information We Collect

When you visit or make a purchase on riderscoot.shop, we collect various types of information to process your orders and provide a seamless shopping experience:

A. Order & Account Information

  • Identity Data: Name, title, date of birth (to verify age eligibility for purchases).
  • Contact Data: Billing address, delivery address within the UK, email address, phone number.
  • Financial Data: Payment card details or third-party payment account information (processed securely through encrypted third-party payment gateways; we do not store full credit card numbers on our servers).
  • Transaction Data: Details about products purchased, order history, tracking numbers, and customer service correspondence.

B. Technical & Device Information

  • Device Data: IP address, browser type and version, time zone setting, operating system, and hardware platform.
  • Usage Data: Information about how you navigate and interact with our Site, including pages viewed, search terms, referring URLs, and timestamps.

3. How We Collect Your Personal Data

We collect data through:

  • Direct Interactions: When you place an order, create an account, subscribe to our newsletter, submit a contact form, or email support.
  • Automated Technologies: As you interact with our Site, we automatically collect technical and usage data via cookies, server logs, and web beacons.
  • Third Parties: Payment service providers, courier/delivery services, and web analytics providers (e.g., Google Analytics).

4. Legal Basis for Processing Personal Data

Under UK GDPR, we only process your personal data when we have a lawful legal basis to do so:

Processing PurposeCategory of DataLegal Basis under UK GDPR
Processing, fulfilling, and delivering your orderIdentity, Contact, Financial, TransactionPerformance of a Contract
Managing customer support inquiries & returnsIdentity, Contact, TransactionPerformance of a Contract / Legal Obligation
Preventing fraudulent transactions & site abuseIdentity, Contact, TechnicalLegitimate Interests / Legal Obligation
Sending marketing newsletters & promotional offersContact, UsageConsent (opt-in)
Improving site performance and user experienceTechnical, UsageLegitimate Interests / Consent (for non-essential cookies)

5. Sharing Your Personal Data

We never sell your personal data. We only share your data with trusted third-party service providers who assist us in operating our store and serving you:

  • Payment Processors: Secure gateways (e.g., Stripe, PayPal, Klarna) to process payment transactions safely.
  • Delivery & Courier Partners: Courier services (e.g., Royal Mail, DPD, Evri) to fulfill and deliver your UK orders.
  • E-Commerce Platform & Hosting: Technical service providers hosting our store database (e.g., WooCommerce / Web Host).
  • Legal & Regulatory Authorities: Law enforcement or regulatory bodies if required by UK law or court order.

6. Cookies and Tracking Technologies

We use cookies and similar tracking tools to keep track of items in your shopping cart, maintain your session, and analyze website traffic.

  • Essential Cookies: Necessary for the core operation of the store (e.g., checkout and cart session).
  • Analytical/Performance Cookies: Allow us to count visitors and see how shoppers move around the store.
  • Managing Cookies: You can adjust your browser settings to block or disable cookies. However, disabling essential cookies may impact store functionality (such as adding items to cart).

7. Data Storage & Security

  • Security Measures: We implement robust technical and organizational security protocols (including SSL encryption) to protect your personal information against loss, misuse, or unauthorized access.
  • Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying accounting, tax, and legal reporting requirements (typically 6 years under UK tax law for transaction records).

8. International Data Transfers

Our primary operations and order delivery are restricted to the United Kingdom. If any of our service providers (e.g., cloud hosting or software platforms) process data outside the UK or European Economic Area (EEA), we ensure adequate protection standards are met (such as UK International Data Transfer Agreements or adequacy decisions).

9. Your UK Data Protection Rights

Under the UK GDPR, you have the following rights regarding your personal information:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data where there is no compelling legal reason for us to keep processing it.
  • Right to Restrict Processing: Request us to temporarily pause processing your data.
  • Right to Data Portability: Request the transfer of your data to you or a third party in a structured format.
  • Right to Object: Object to our processing based on legitimate interests or direct marketing.
  • Right to Withdraw Consent: Withdraw your consent at any time where processing relies on consent (e.g., email marketing).

To exercise any of these rights, please contact us at Contact@riderscoot.shop. We respond to all valid requests within 1 month.

10. Complaints

If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the UK data protection authority:

Information Commissioner’s Office (ICO)

(We would, however, appreciate the chance to address your concerns directly before you approach the ICO, so please reach out to us first.)

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our legal obligations or store operations. The latest version will always be published on this page with the updated revision date.

12. Contact Us

If you have any questions or feedback regarding this Privacy Policy, please get in touch:

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