Return & Refund Policy

At riderscoot.shop, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help.

Our Return & Refund Policy complies strictly with the UK Consumer Contracts Regulations 2013 and the UK Consumer Rights Act 2015.

1. 14-Day Right to Cancel (Cooling-Off Period)

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 calendar days of receiving your items without giving any reason.

  • Cancellation Window: The 14-day cancellation period begins on the day you (or a third party designated by you) take physical possession of the goods.
  • Condition of Goods: To be eligible for a full refund under your right to cancel, items must be returned in unused, original condition, including all original packaging, manuals, accessories, chargers, and box tags.
  • Testing & Inspection: You are permitted to inspect the item as you would in a shop (e.g., unpack and check specifications), but scooters must not be ridden outdoors, show signs of wear, or log mileage on the odometer.

2. Returns Process

To initiate a return, please follow these steps:

  1. Notify Us: Email our support team at support@riderscoot.shop within 14 days of receiving your order with your order number, item details, and reason for return.
  2. Return Authorization: Once approved, we will provide you with return instructions and the dedicated UK warehouse return address.
  3. Dispatch the Return: You must post or dispatch the return package within 14 days of notifying us of your intent to cancel.

Return Shipping Costs

  • Customer Responsibility: Unless the item is faulty, damaged, or sent in error, the customer is responsible for paying all return shipping costs.
  • Recommended Service: Electric scooters are large, high-value items. We strongly recommend using a tracked, insured courier service, as we cannot be held responsible for items lost or damaged during return transit.

3. Refunds

Once we receive and inspect your returned item, we will send you an email notification confirming receipt and approval status.

  • Processing Time: Approved refunds will be processed within 14 days of us receiving the returned goods (or receiving proof of return shipment).
  • Payment Method: Refunds will be credited back to your original method of payment (credit/debit card, PayPal, etc.).
  • Deductions: We reserve the right to reduce your refund to reflect any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the item.

4. Faulty or Damaged Items (Consumer Rights Act 2015)

If your scooter arrives damaged during transit or develops a manufacturing fault, you are entitled to statutory remedies under UK law:

  • Within 30 Days of Delivery: If an item is faulty or damaged upon arrival, you are entitled to an immediate full refund or a free replacement/repair. We will cover all reasonable return postage costs.
  • After 30 Days (Up to 6 Months): If a manufacturing defect arises after 30 days, we will offer a free repair or replacement. If a repair/replacement is unsuccessful or unavailable, you may be entitled to a full or partial refund.
  • Exclusions: Faults caused by accidental damage, misuse, exposure to liquids/water damage, unauthorized modifications, normal wear and tear (e.g., tires, brake pads), or failure to follow user manuals are not covered.

5. Non-Returnable & Excluded Items

The following items cannot be returned unless faulty:

  • Items returned without original packaging or missing core accessories/chargers.
  • Scooters showing visible signs of outdoor road use, heavy scuffs, or logged mileage.

6. Contact Us

For any questions regarding returns, refunds, or warranty support, please reach out to our customer service team:

Shopping Cart